How to delete your account

How deletion works

When you type DELETE and click Delete my account in Settings, Privacy:

1. A deletion is scheduled 30 days ahead. You can keep using Quibo until then, and the privacy page shows the date.
2. Any time before that date, click Cancel scheduled deletion on the same page. Nothing is lost.
3. On the scheduled date (the job runs once a day) an automated job runs the hard delete:
   • Your account record is removed and your login stops working.
   • If you were the last member of your organization, the organization is deleted with everything in it: sites, connector credentials, keywords, articles, brand profiles, Search Console connections, pending invitations, uploaded images and data exports. An active subscription is cancelled with our payment provider immediately.
   • If other members remain, only your account is removed and the organization keeps working. If you were the owner, ownership passes to the longest-standing admin, or to the longest-standing editor when there is no admin.
   • Audit logs are anonymised: timestamps and action types stay, your user ID, IP address, user agent and event details are removed.

After the scheduled date the data is gone. We cannot recover it.

What you keep

Articles you published stay live on your CMS. We do not have permission to delete them, and we should not. Your CMS is yours to manage.

Team deletion

An admin or editor deleting their account only removes themselves; the organization stays. To delete a whole organization while other members exist, remove the other members first from Settings, Team (removing a member deletes their login right away), then delete your own account.

What we keep

Anonymised audit log entries are kept for three years for GDPR Art. 30 records of processing, then deleted by a daily job. The retained fields are timestamps and action types; they cannot be linked back to you. A single entry recording that the deletion completed is written at the end of the job.